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Privacy Policy

Effective Date: August 31, 2025

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1. Introduction

Eastview Mobile Veterinary Services ("we", "us", "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you share through our website, eastviewmobilevet.com, built with Wix Studio.

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2. Information We Collect

  • Contact Form Details: When you reach out via the website’s contact form, we collect your first and last name, email address, phone number, and any message you provide.

  • Communication Data: If you contact us via email, phone voicemail, or social media (e.g., Instagram), we may retain that communication information as part of our client interactions.

  • Technical Data: Wix Studio may automatically collect anonymized information like browser type, device, IP address, and page usage (e.g., pages visited), to ensure the site runs smoothly and to improve your experience.
     

3. Purposes of Use

We use your information for the following purposes:

  • To respond to inquiries and schedule appointments

  • To send confirmations, follow-ups, or other communications related to our veterinary services

  • To maintain client records

  • To improve website functionality, design, and content via anonymized usage analytics

  • To fulfill legal requirements or enforce our terms
     

4. Legal Basis for Processing (GDPR Relevant)

Where applicable, we rely on legitimate interests (responding to inquiries and providing services), consent (you voluntarily submit your data), or legal obligations to process personal data.
 

5. Data Sharing

We do not sell or rent your personal information. We may share your info with:

  • Service Providers: Wix, hosting and analytics tools, communication platforms (e.g., email or phone services), who help us run our site and manage client communication.

  • Legal Requirements: Authorities if required by law or to protect our rights and safety.
     

6. Data Retention

We retain personal information only as long as necessary for service purposes or until you request deletion. Communication records and appointment data are stored securely as part of our practice records.

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7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your data

  • Withdraw consent (where applicable)

  • Object to or restrict processing

  • Lodge a complaint with a supervisory authority (e.g., privacy regulator), especially if you're in Canada.
     

To exercise rights or request erasure, email eastviewmobilevet@gmail.com.

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8. Security

We implement reasonable safeguards to protect your information from unauthorized access or disclosure. However, no electronic transmission is fully secure. In the event of a data breach, we will notify you as required by applicable law.

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9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe your child has submitted personal data, please contact us to delete it.

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10. Cookies and Tracking

We may employ cookies or similar technologies (via Wix) to enhance your browsing experience, remember preferences, and analyze traffic. You can control cookies via your browser settings.

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11. Changes to This Policy

We may update this policy; the Effective Date will reflect changes. Please review periodically for updates.

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12. Contact Information

For questions, concerns, or to exercise your data rights, contact:

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